These terms apply to every offer and every order you place with us online. You can read, save and print them before you order. If one part is not valid, the rest still applies. If something in these terms is unclear, we read it in the way that is best for you.

1. Products and prices

• We describe and photograph every product as honestly as we can. Colours can look a bit different on your screen.
• Our prices include Dutch VAT. Shipping costs are shown at checkout and in our Shipping Policy.
• Orders outside the EU can have import duties and taxes. These are not in our prices.
• If a price or description is clearly wrong, we contact you before we ship. You can then cancel for a full refund.
• Drops and sales last while stock lasts, unless the offer says otherwise.

2. Your order

• Your order is placed when you pay at checkout. We email you a confirmation right after.
• If an item turns out to be sold out, we tell you and refund you within 14 days. We only send a replacement if you agree.
• We can refuse an order for a good reason, for example suspected fraud. Then you get a full refund.

3. Payment

You pay at checkout with one of the methods shown there. Payments run through Shopify and its payment partners over a secure connection. Is something wrong with your payment details? Tell us right away.

4. Delivery

• We ship to the address you give us. Costs and delivery times are in our Shipping Policy.
• We deliver within 30 days at the latest. If we cannot, we tell you and you can cancel for a full refund.
• Your order is our responsibility until it reaches you.

5. Changing your mind

• You have 30 days after you receive your order to tell us you want to return it. No reason needed. After you tell us, you have 14 days to send it back.
• Tell us through the return portal in your account, by email, or with the withdrawal form in our Refund Policy.
• You can try items on, like in our shop. If an item comes back worn, washed, damaged or with stains, we may take the loss in value off your refund.
• You pay the return shipping.
• We refund within 14 days after you tell us. We can wait until the item is back or you show proof that you sent it. We refund to your original payment method. On a full return, you also get the standard shipping cost back.
• Sale items are refunded with a ZLABEL gift card for the full amount.
• Items made to your own design or personalised for you cannot be returned. Neither can underwear or socks once the seal is opened. We say so on the product page.

All details are in our Refund Policy.

6. Quality and guarantee

• Every product must be what we promised and work as you may expect. This is your legal guarantee. A maker's guarantee comes on top of it, never instead.
• Faulty or wrong item? Tell us within 2 months after you notice it. We repair, replace or refund, and we pay the return shipping.
• Normal wear and washing against the care label are not faults.

7. Complaints

• Contact us first, by email, WhatsApp or in the shop. Do this within 2 months after you notice the problem.
• We reply within 14 days. If it takes longer, we tell you when to expect an answer.
• Not solved together? You can also go to court.

8. Law

Dutch law applies to every order. The Vienna Sales Convention does not apply. If you live in another EU country, you keep the protection of the consumer law where you live.

9. Changes

We can change these terms. The terms on the site on the day you ordered apply to your order.

Last updated: 9 october 2026

Love Art. Trust Faith.